Practical perspectives on putting AI to work across marketing, lead generation, and day-to-day operations.
Bojangles says its AI drive-thru assistant now handles more than one million orders per week across nearly 500 restaurants. The more useful lesson is how it adapts to changing operating conditions.
Salesforce's $5.66 billion agreement to acquire Braze shows where AI-powered marketing is heading: away from fixed campaigns and toward timely, individual responses to what customers actually do.
AI is getting good at the routine work junior employees have always used to build judgment. Anthropic's new public benefit fund and fresh IMF research raise the same question: what replaces that experience?
AI can now produce work faster than most organizations can approve, route, or verify it. This week's announcements from Anthropic, Workday, regulators, and Google all point to the same constraint: the operations surrounding the model.
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